Help/FAQ

So, you got some questions?

We may have answers. If we don’t, shoot us a message.

Delivery/Shipping

When will I get my order?

It normally takes takes 3-7 days to fulfil an order, after which it’s shipped out. However due to COVID-19 these delivery estimates have changed for the time being.

We are currently experiencing fulfilment times of 13-18 days and delivery delays due to closed borders etc.

There are more details here https://cultpotato.com/covid-19/

Where will my order ship from? 

We work with an on-demand order fulfillment company with facilities worldwide! 

Will I be charged customs for my order? 

An additional customs and tax fee can occur on international orders. This fee is not in our control  and is assessed by your local customs office. Customs policies vary widely for every country so  please check with your local customs office directly to see if they apply duties and taxes to your  purchases.  

My order should be here by now, but I still don’t have it. What should I do?

Before getting in touch with us, please help us out by doing the following: 

  • Check your shipping confirmation email for any mistakes in the delivery address. 
  • Ask your local post office if they have your package.
  • Stop by your neighbours in case the courier left the package with them.

If the shipping address was correct, and the package wasn’t left at the post office or at your  neighbour’s, get in touch with us with your order number. 

Orders

How are your products made? 

We work with a reliable, high-quality print-on-demand drop shipper. They have locations  worldwide, so depending on where you are, your orders are printed and shipped from the facility  that can do it most efficiently!

How do I track my order? 

If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line.

I received a wrong/damaged product, what should I do? 

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you  quickly, please contact us within a week with photos of the  damaged product, your order number, and any other details you may have about your order.  We’ll get back to you with a resolution as soon as possible!

Returns

What’s your return policy? 

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let  us know by contacting us.

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of  these apply, please contact us with photos of wrong/damaged  items and we’ll sort that out for you.  

Can I exchange an item for a different size/colour?

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our  sizing charts—we have one for every item listed on our store, in the product description section.

Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let  us know within a week after receiving your order. Include your  order number and photos of the mislabelled item, and we’ll send you a new one, or issue a  refund.

Privacy

What’s your privacy policy?

You can view our privacy policy here.